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ERP Builders

Industry · Retail & Commerce

eCommerce ERP for brands that have outgrown their storefront

Most online brands start with a storefront platform and an accounting tool. That works until there are three sales channels, two warehouses, a 3PL, a dozen suppliers and a finance team trying to work out margin after fees, shipping and returns.
  • M01Sales
  • M02Inventory
  • M03Purchasing
  • M04Accounting
  • M05eCommerce Connectors
  • M06Helpdesk

Context

ERP in ecommerce

An ERP becomes the operational backbone behind the storefront: one inventory, one purchasing process, one set of numbers.

01Operational challenges

What usually breaks before the ERP project starts

01

Overselling across channels

Stock updates lag between Shopify, Amazon and other channels.

02

Payment reconciliation

Payouts net of fees and refunds hard to match to orders.

03

Unknown unit economics

Margin per SKU ignores marketplace fees, shipping and returns.

04

Purchasing on gut feel

Reorders placed without demand data or lead-time awareness.

02Core flows

How the ERP should handle each part of the business

Sales flow
Orders from all channels imported into one queue; customer and order data normalised.
Procurement
Reorders driven by sales velocity and supplier lead times, including long overseas lead times.
Inventory
Single source of stock pushed to all channels with safety buffers.
Warehouse
In-house fulfilment or 3PL integration; returns inspected and restocked or written off.
Accounting
Payouts reconciled to orders, fees and refunds; margin per SKU and channel.
CRM
Customer service view across channels with order history.

03Industry workflows

Workflows specific to ecommerce

01

Channel stock sync

Available quantity pushed to channels with buffers per channel.

02

Payout reconciliation

Settlement reports matched to orders, fees and refunds.

03

Returns processing

Returns authorised, received, inspected and refunded with reasons tracked.

04

Bundles and kits

Bundles sold online deplete component stock correctly.

04 — Reporting

Reports that should come out of the system, not a spreadsheet

  • Margin per SKU after fees, shipping and returns
  • Sales by channel
  • Stock cover and reorder alerts
  • Return rate by product and reason
  • Payout reconciliation status
  • Fulfilment time

05 — Compliance

Compliance considerations

Sales tax and VAT across jurisdictions, consumer rights for returns, product safety and data protection. Tax calculation services and clear return policies help.

Regulatory requirements vary by jurisdiction. We configure the system to support your obligations; confirm specific rules with your auditor or compliance advisor.

06 — Integrations

Systems the ERP needs to talk to

Shopify, WooCommerce, Amazon and other marketplaces, Stripe and PayPal, 3PLs, shipping platforms and tax engines are the core integrations.

07AI opportunities

Where AI is genuinely useful here

Practical uses that sit on top of clean ERP data. None of them replace getting the core transactions right first.

01

Customer support drafting

Draft responses to WISMO and return queries using order data.

02

Listing content

Generate draft product titles and descriptions per channel.

03

Return reason analysis

Cluster free-text return reasons to identify product issues.

08ERP modules

Modules a typical deployment includes

  • M01Sales
  • M02Inventory
  • M03Purchasing
  • M04Accounting
  • M05eCommerce Connectors
  • M06Helpdesk
  • M07Shipping
  • M08Reporting

09Roadmap

Implementation roadmap

  1. 01

    Inventory and purchasing

    Single stock source and supplier ordering.

  2. 02

    Channel integrations

    Orders and stock synced with storefronts and marketplaces.

  3. 03

    Finance

    Payout reconciliation and margin reporting.

  4. 04

    Service and returns

    Helpdesk and returns workflows.

10Common mistakes

Mistakes we see repeatedly

01

Real-time sync on every movement

Batch updates with buffers are more reliable than chatty sync.

02

Ignoring fees in margin

Marketplace and payment fees must be in unit economics.

03

Duplicate customers

Define matching rules for guest checkouts and marketplace buyers.

04

No error monitoring

Failed order imports must alert someone.

Insights

Related reading

FAQ

Frequently asked questions

Do we keep Shopify if we adopt an ERP?

Usually yes. Shopify remains the storefront while the ERP handles inventory, purchasing, fulfilment and accounting.

Can the ERP reconcile Amazon payouts?

Yes, by importing settlement reports and matching them to orders, fees and refunds.

Can we use a 3PL?

Yes, with integration for orders, shipments and stock levels.

Next step

Outgrown your storefront's back office?

We will map your channels, stock and finance into one system.