ERP Migration3 min read
ERP Data Migration Guide: Profile, Cleanse, Rehearse, Reconcile
How to migrate data to a new ERP without losing control: scope, profiling, cleansing, mapping, scripted loads, mock migrations, reconciliation and cutover.
Service · Run & Improve
ERP support from people who already know your system
Calling a generic helpdesk about an ERP problem usually means spending the first twenty minutes explaining your configuration. Then the ticket gets passed to someone else, who asks the same questions.
Overview
What erp support involves
Our support is delivered by a small named team assigned to your system. They know your custom modules, your integrations and the quirks of your data, so most issues are diagnosed in minutes rather than days.
01The problem
Where things usually go wrong
01
Every issue starts from zero
Support staff do not know your configuration, so simple issues take days of back-and-forth.
02
Symptoms fixed, causes ignored
The same data correction is made every month because nobody looks at why it keeps happening.
03
Key-person dependency
One internal 'ERP person' knows how everything works, and holidays become a risk.
04
No visibility
Tickets disappear into an inbox; nobody can see what is open, what is resolved or what keeps recurring.
02Our approach
How we handle it
Onboarding gives our team a working knowledge of your system before the first ticket: configuration review, custom module walkthrough, integration map and a register of known issues. That investment pays back on every request afterwards.
Tickets are triaged by business impact. Production-stopping issues are handled immediately; questions and small changes are scheduled. Each month you get a short report covering volumes, response times, recurring issues and recommended root-cause fixes.
03Capabilities
What the work covers
01
Incident resolution
Diagnosis and fixes for errors, failed jobs, broken integrations and data problems.
02
User help
How-to answers, process guidance and quick refresher sessions.
03
Data corrections
Careful, audited corrections to transactions and master data, with root-cause analysis.
04
Integration monitoring
Watching queues and failure alerts, replaying messages once causes are fixed.
05
Small enhancements
Report changes, new fields, automations and tweaks from a monthly allowance.
06
Monthly reporting
Ticket trends, recurring problems and improvement recommendations.
04Technical considerations
Details that decide whether it holds up
01
Access and audit
Named accounts for support staff, least-privilege access and a full audit trail of changes made.
02
Change control
Fixes tested on staging and deployed through version control, never edited live in production.
03
Monitoring hooks
Alerts on scheduled job failures, integration queues and backup status feed directly into the ticket queue.
04
Knowledge base
Every resolved issue documented so solutions are reused and patterns become visible.
05Process
How the engagement runs
- 01
Onboard
System review, access setup, known-issue register and support agreement.
- 02
Triage
Tickets classified by impact and urgency with clear targets per severity.
- 03
Resolve
Fix, test, deploy and document.
- 04
Review
Monthly report and recommendations for root-cause improvements.
06Outcomes
What you should expect afterwards
Faster resolution
Issues are understood quickly by people who know the system.
Less key-person risk
Knowledge lives in a team and a knowledge base, not one person's head.
A system that improves
Recurring problems are fixed at the root instead of patched monthly.
Where it applies
Industries and systems we commonly see
Relevant industries
Relevant integrations
Related solutions
Related services
Often delivered alongside
ERP MaintenancePreventive care: updates, backups, security, housekeeping and capacity planning.ERP Performance OptimizationFind and fix slow screens, reports, batch jobs and integrations with evidence, not guesswork.ERP UpgradeMove to a current version with custom code ported, tested and cleaned up along the way.ERP TrainingRole-based training on real transactions, plus materials your team can reuse.
Insights
Related reading
Odoo2 min read
Odoo Implementation Guide: Editions, Hosting, Configuration and Go-Live
An Odoo implementation guide covering Community vs Enterprise, hosting choices, key configuration decisions, customisation discipline, data migration and upgrade planning.
ERP Implementation2 min read
12 Common ERP Implementation Mistakes (and How to Avoid Them)
The ERP implementation mistakes we see most often — from recreating the old system to skipping data rehearsals — with practical ways to avoid each.
FAQ
Frequently asked questions
Do you support systems you did not implement?
Yes. We onboard existing systems regularly. Onboarding takes a few weeks and usually surfaces a list of risks worth addressing.
What hours do you cover?
Standard support covers business hours in your region. Extended coverage for critical operations can be agreed in the support plan.
How are support plans priced?
Typically as a monthly plan sized to your user count, system complexity and expected volume, with an allowance for small enhancements.
Is there a minimum term?
We prefer to agree a term that lets us invest properly in onboarding, but we do not lock clients into long contracts.
Next step
Need reliable ERP support?
Tell us about your system and where support falls short today.