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Industry · Retail & Commerce
Retail ERP that connects every store, till and web order
Retailers with several stores and a web shop often discover they have several businesses that do not talk to each other. Store stock lives in the POS, online stock in the eCommerce platform, purchasing in spreadsheets, and accounting in yet another system.
- M01POS
- M02Inventory
- M03eCommerce
- M04Purchasing
- M05Accounting
- M06Loyalty
Context
ERP in retail
Retail ERP brings those together so stock, pricing, promotions and customers are shared — and so a customer can buy online, collect in store and return anywhere.
01Operational challenges
What usually breaks before the ERP project starts
01
Disconnected channels
Online and store inventory managed separately, causing overselling and missed sales.
02
Store replenishment by guesswork
Store managers order by feel rather than sales data.
03
Promotion errors
Prices and promotions updated manually across systems.
04
Returns chaos
Online purchases returned in store with no clean process.
02Core flows
How the ERP should handle each part of the business
- Sales flow
- POS in stores and eCommerce online share products, prices and promotions; click-and-collect and ship-from-store supported.
- Procurement
- Central purchasing with store allocations; replenishment from distribution centre to stores based on sales.
- Inventory
- Stock by store and DC visible in real time; transfers between stores; stocktakes by store.
- Warehouse
- DC receives, allocates and ships to stores and online customers.
- Accounting
- Daily store takings reconciled; margin by store, category and channel.
- CRM
- Unified customer profiles and loyalty across stores and online.
03Industry workflows
Workflows specific to retail
01
Store replenishment
Min/max levels per store generate transfers from the DC.
02
Omnichannel fulfilment
Online orders fulfilled from DC or nearest store with stock.
03
Promotions
Central promotion setup applied to all channels with start and end dates.
04
Returns anywhere
Returns processed in any store against the original order.
04 — Reporting
Reports that should come out of the system, not a spreadsheet
- Sales by store, category and channel
- Sell-through and stock cover
- Margin after markdowns
- Shrinkage by store
- Loyalty customer activity
- Till reconciliation variances
05 — Compliance
Compliance considerations
Tax and fiscal receipt rules, payment card security, consumer protection rules for returns and data protection for loyalty data. Use certified payment terminals and keep card data out of the ERP.
Regulatory requirements vary by jurisdiction. We configure the system to support your obligations; confirm specific rules with your auditor or compliance advisor.
06 — Integrations
Systems the ERP needs to talk to
eCommerce platforms, payment terminals, loyalty platforms, marketplaces and accounting are typical integrations.
07AI opportunities
Where AI is genuinely useful here
Practical uses that sit on top of clean ERP data. None of them replace getting the core transactions right first.
01
Replenishment suggestions
Recommend store stock levels from sales trends and seasonality.
02
Customer service
Draft replies to order and return queries.
03
Product content
Draft product descriptions for new SKUs for review.
08ERP modules
Modules a typical deployment includes
- M01POS
- M02Inventory
- M03eCommerce
- M04Purchasing
- M05Accounting
- M06Loyalty
- M07CRM
- M08Reporting
09Roadmap
Implementation roadmap
- 01
Product and pricing master
One catalogue for all channels.
- 02
POS and inventory
Stores live on shared inventory.
- 03
Online integration
Web shop connected to the same stock.
- 04
Omnichannel services
Click-and-collect, ship-from-store, returns anywhere.
10Common mistakes
Mistakes we see repeatedly
01
Separate catalogues per channel
Duplicate product data causes price and stock mismatches.
02
Offline POS not tested
Stores need to trade when the internet drops.
03
Ignoring shrinkage
Stocktakes and variance tracking matter.
04
Complex promotions without testing
Test promotion stacking before peak season.
Explore further
Related services, solutions and platforms
Insights
Related reading
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FAQ
Frequently asked questions
Can POS work offline?
Many ERP POS systems continue trading offline and sync when the connection returns. Test this during rollout.
Can we use our existing eCommerce platform?
Yes, integrated for orders, stock and products, or use the ERP's own web shop.
How do we handle loyalty?
With built-in loyalty programs or integration with a loyalty platform.
Similar industries
Industries with related workflows
eCommerceERP for online brands: multi-channel orders, marketplaces, fulfilment, returns and true unit economics.RestaurantsRestaurant group ERP: recipe costing, central kitchen, purchasing, POS integration and food cost control.HospitalityBack-office ERP for hotels and hospitality groups: procurement, inventory, finance and property integration.
Next step
Stores and web shop out of sync?
We will map a unified retail operation.