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ERP platform · Odoo
Odoo support from a team that knows your system
After go-live, an Odoo system needs ongoing care: users have questions, edge cases surface, integrations hiccup, and the business keeps changing. Generic helpdesks struggle because every Odoo installation is configured differently.
Overview
The short version
Our support is delivered by a named team who learn your configuration, custom modules and integrations. We track every request, report on recurring problems and suggest fixes for root causes — not just symptoms.
ERP Builders is an independent Odoo services company and is not affiliated with or endorsed by Odoo S.A. “Odoo” is a trademark of Odoo S.A.
01
What support covers
Support plans are sized to your team and system complexity.
Issue resolution
Bugs in custom modules, configuration errors, failed integrations and data corrections, triaged by severity.
Functional help
How-to questions from users, process guidance and short refresher sessions when staff change.
Monitoring
Scheduled job failures, integration queues, backup verification and database health checks.
Small enhancements
Report tweaks, new fields, automation rules and workflow adjustments from a monthly allowance.
Upgrade planning
An annual review of custom code and a recommendation on when to upgrade.
02
Taking over support from another partner
We onboard existing Odoo systems regularly. Onboarding includes access to the code repository and hosting, a review of custom modules and integrations, and a short register of known issues. Within a few weeks we know the system well enough to support it properly, and you get a list of risks we found along the way.
Related
Related Odoo services and topics
Insights
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FAQ
Frequently asked questions
What response times do you offer?
Response targets depend on the plan and severity. Production-down issues are handled first. We agree specific targets in the support agreement rather than advertising numbers that do not fit every system.
Do you support Odoo Community as well as Enterprise?
Yes. Community systems often rely on community or custom modules, and we review those during onboarding.
Can we buy support hours without a contract?
We offer flexible blocks of hours for clients with simpler systems. For business-critical systems, a monthly plan with monitoring is safer.
Comparisons
Weighing Odoo against alternatives?
Odoo vs SAPIntegrated, extensible suite for SMB and mid-market versus the deepest enterprise ERP ecosystem on the market.Odoo vs Dynamics 365An all-in-one suite versus Microsoft's ERP ecosystem with deep Office, Teams and Power Platform integration.Odoo vs NetSuiteFlexible, lower-cost suite versus a mature cloud-only ERP with strong financials and multi-entity support.
Next step
Need dependable Odoo support?
Tell us about your system and team. We will propose a plan that fits.