Solution · AI
Overview
AI support connected to the ERP classifies tickets, drafts replies using real order and shipment data, and leaves agents to approve and handle complex cases.
01Typical problems
Agents answer the same questions all day.
Queues build during peaks.
Different agents give different responses.
Bots without data can't help.
02Capabilities
Intent and priority detected automatically.
Tickets assigned to the right team.
Responses using order, shipment and warranty data.
Answers from approved articles and policies.
Order status and returns answered automatically.
Handoff to agents with context.
03Workflow
Ticket or chat arrives.
Intent and urgency detected.
Reply generated with data.
Agent reviews and sends.
Edits inform improvements.
04 — Technical notes
Customer identity verification is required before sharing order details in self-service channels.
Drafts should cite the data used so agents can verify quickly.
Where it applies
Insights
A grounded look at AI in ERP: document processing, support and sales assistance, natural-language reporting — plus the limits, risks, controls and how to choose a first use case.
A practical look at Odoo 20 AI agents: creating records, automated triggers, MCP access, IAP credit billing, and where we would and would not use them.
FAQ
Only for simple, verified queries you approve, such as order status. Everything else is drafted for agents.
Yes, via WhatsApp Business API integration.
It can draft return authorisations for agent approval.
Next step
We will pilot AI drafting on your tickets.