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Integration · Commerce
BigCommerce ERP integration
BigCommerce is a SaaS storefront popular with mid-sized and B2B sellers. Connecting it to your ERP keeps stock accurate, sends orders straight to fulfilment and posts sales correctly in accounting.
01Data
What data syncs, and in which direction
| Entity | Direction | Notes |
|---|---|---|
| Orders | App → ERP | Orders received by webhook and imported with lines, discounts, shipping and taxes. |
| Customers | App → ERP | Customers and customer groups mapped to ERP partners and pricelists. |
| Products & variants | ERP → App | SKUs, prices and stock-tracked variants maintained from the ERP. |
| Inventory | ERP → App | Available stock pushed by location, with optional safety buffers. |
| Shipments | ERP → App | Shipments and tracking posted back to the order. |
| Refunds | App → ERP | Refunds create credit notes and returns in the ERP. |
02Use cases
Common use cases
01
B2B storefronts
Customer groups and price lists driven from the ERP.
02
Multi-channel stock
One stock figure for BigCommerce, marketplaces and wholesale.
03
Automated fulfilment
Orders flow to picking without re-keying.
03 — Architecture
API architecture
Webhooks notify the integration of new and updated orders; payloads are verified, queued and processed asynchronously. Outbound updates use the REST API in batches within rate limits, and a scheduled reconciliation catches missed events.
04Reliability
Authentication, errors and retries
01
Authentication
A store API account with scoped OAuth access tokens, stored in a secrets manager.
02
Error handling
Each order is processed with its BigCommerce ID as an idempotency key; failures go to an exception queue with the reason.
03
Retry strategy
Exponential backoff for transient errors, then a dead-letter queue and alert.
05 — Data mapping
Field mapping essentials
| BigCommerce | ERP |
|---|---|
| order.id | Sales order reference |
| products.sku | Product internal reference |
| customer_group_id | Pricelist |
06 — Automation
Automation opportunities
- Stock pushed after every receipt, sale and adjustment
- Tracking emails triggered by ERP shipment validation
07 — Security
Security considerations
TLS, scoped tokens, webhook verification and no card data in the ERP.
Related
Where this integration fits
Other integrations
Often connected together
ShopifyOrders, customers, products, stock and fulfilment synchronised between Shopify and your ERP.Adobe Commerce (Magento)Orders, customers, catalogue, stock and shipments synchronised between Magento and your ERP.WooCommerceWooCommerce orders, products, stock and customers connected to your ERP via REST and webhooks.AmazonAmazon Seller Central and FBA orders, inventory, fees and settlements connected via SP-API.
Insights
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FAQ
Frequently asked questions
Can we sync multiple BigCommerce stores?
Yes. Each store is configured as its own channel with its own mappings.
Next step
Connecting BigCommerce to your ERP?
Tell us your volumes, channels and data rules. We will outline the architecture and the risks before anything is built.